Want to Lead a Customer Service Team From Home? Wayfair Needs Managers

cozy home office

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PHONE WORK

PHONE WORK

Being a frontrunner? Superior!

Being a frontrunner with out having to work out of a cubicle? Even higher!

Wayfair, the house items e-commerce retailer, is hiring two ranges of distant customer support managers to supervise groups of digital consultants. The hours for these work-from-home positions are usually not specified.

The pay price isn’t listed for both place, however customer support managers at Wayfair make a mean of $17 to $19 per hour, in line with Glassdoor salaries.

The corporate is in search of candidates with sturdy management expertise and the power to successfully handle remotely. Which means no getting distracted by your cute K9s who need to play tug-o-war — your staff is relying on you.

If administration isn’t actually your factor otherwise you don’t match the job necessities, that’s OK. Simply mosey on over to our Jobs web page on Fb; we’re at all times posting new work-from-home jobs there.

Digital Buyer Service Supervisor at Wayfair

Pay: Not specified

Obligations embrace:

  • Managing and supervising a staff of 12 to 18 digital consultants
  • Teaching and growing consultants
  • Making corrections or taking disciplinary actions as wanted
  • Working with HR division and higher administration to resolve worker points
  • Interviewing candidates for rent
  • Conducting call-monitoring evaluations
  • Dealing with escalated customer support complaints
  • Offering backup name help when short-staffed or extraordinarily busy

Candidates for this place will need to have:

  • Not less than three years of management expertise
  • Not less than one 12 months of expertise main a digital staff
  • Superior oral and written communication abilities
  • The confirmed capacity to shut efficiency gaps
  • Robust multi-tasking and problem-solving abilities
  • A dependable web connection
  • A university diploma or associated  job expertise most popular

Apply right here for the Digital Buyer Service Supervisor job at Wayfair.

Senior Digital Buyer Service Supervisor at Wayfair

Pay: Not specified

Obligations embrace:

  • Managing, growing and training managers of digital inbound groups
  • Analyzing staff efficiency and creating motion plans
  • Resolving worker points
  • Figuring out coaching gaps and dealing to enhance efficiency
  • Holding common efficiency conferences
  • Interviewing candidates for rent
  • Coordinating and implementing reward/bonus applications
  • Taking corrective motion as wanted
  • Responding to escalated customer support complaints

Candidates for this place will need to have:

  • Not less than 5 years of service administration expertise
  • A confirmed historical past of managing managers of profitable, excessive quantity groups
  • Not less than two years of expertise managing digital groups of 100+ staff
  • Superior oral and written communication abilities
  • A confirmed capacity to shut efficiency gaps
  • Robust multi-tasking and problem-solving abilities
  • Robust pc and Microsoft Workplace abilities
  • Dependable web connection
  • Faculty diploma or associated job expertise

Apply right here for the Senior Digital Buyer Service job at Wayfair.

Kaitlyn Blount is a workers author at The Penny Hoarder.

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