HotelTonight Is Hiring Remote Customer Service Reps in 14 States





Right here at The Penny Hoarder, we love to assist folks discover offers.

If that’s your ardour, too, we’re about that can assist you discover an superior work-from-home job.

HotelTonight, the app that helps people discover last-minute bargains on lodge costs, is in search of full-time, distant customer support representatives. These HotelTonight jobs can be found within the following states:

  • Florida
  • Georgia
  • Illinois
  • Maine
  • Missouri
  • New Hampshire
  • Oregon
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Washington State
  • Wisconsin

This requires speaking over the cellphone and a strong Web connection. So in the event you don’t stay in one among these states with HotelTonight jobs or don’t like speaking on the cellphone, you should definitely try The Penny Hoarder Jobs web page on Fb for loads of different alternatives.

Buyer Expertise Telephone Agent at HotelTonight

Obligations embody:

  • Answering questions and strolling prospects via how the app works
  • Speaking over the cellphone, in addition to e-mail and stay chat
  • Resolving billing and reserving points in actual time with out utilizing a script
  • Making choices in high-pressure conditions
  • Taking correct data whereas dealing with a gradual stream of inbound calls
  • Fixing points within the first name, if doable
  • Appearing as model ambassador and dwelling the corporate’s values

Candidates for this place should have:

  • One 12 months of expertise at a high-volume name middle that tracks metrics
  • Familiarity with tech, particularly iPhone and Android merchandise
  • The power to multi-task throughout pc packages
  • Cultural data and skill to use it whereas speaking to prospects
  • The power to translate talking expertise into writing
  • A ardour for serving to folks and fixing issues
  • Excessive emotional intelligence, empathy, and robust energetic listening expertise
  • Expertise with Talkdesk, Slack and is most well-liked

Advantages embody:

  • Well being, dental and imaginative and prescient plans
  • Matching 401(okay) plan
  • $500 in HotelTonight credit score every quarter
  • $50/month Web stipend
  • Inventory choices

Apply right here for the Buyer Expertise Telephone Agent job at HotelTonight.

Alex Mahadevan is a knowledge journalist at The Penny Hoarder.

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